CLIENT EXPECTATIONS
We know that different companies may have different reasons for outsourcing. We also know that outsourcing expectations can differ greatly between key stakeholders of the same company. These expectations can be tangible or intangible and generally fall into four types of objectives and goals – business, operations, relationship and financial.
Often times these objectives and goals are not fully captured, understood or incorporated into the outsourcing solution – thereby creating an Outsourcing Gap between what companies buy and what they receive as a service.
Outsourcing Gap, Removed
New generation outsourcing is designed to remove the outsourcing Gap altogether. We have identified why many companies may have apprehensions about using outsourcing as a key business strategy or may even be dissatisfied with their current outsourcing engagements. We have also understood many of ineffective responses to this problem.
At Excel, we ensure that we capture, comprehend and incorporate critical expectations. Our outsourced processing services make Effective Outsourcing a reality by incorporating key elements of your expectations into the design of the solution.